Terms of service
These Terms of Service ("Terms") govern your use of the Serum Science website located at www.serumscience.co.in and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.
1. About Us
Serum Science is an Indian skincare brand owned and operated by Veronica Dhakre, based in Agra, Uttar Pradesh, India. For any queries, reach us at hello@serumscience.co.in.
2. Products
All products sold on www.serumscience.co.in are for external cosmetic use only. We make every effort to display product colours and descriptions accurately. Minor variations in colour may occur due to screen settings.
Serum Science products are formulated with botanical ingredients. We recommend performing a patch test before first use, especially if you have sensitive skin or known allergies to any listed ingredients.
3. Orders and Payment
- By placing an order, you confirm that all information provided is accurate and complete.
- We accept payments via the methods displayed at checkout.
- Orders are confirmed only upon successful payment.
- We reserve the right to cancel or refuse any order at our discretion, with a full refund issued if payment has been made.
- Prices are listed in Indian Rupees (₹) and are inclusive of all applicable taxes.
4. Shipping
We ship to all pin codes across India. Dispatch occurs within 2-4 working days of order confirmation. Estimated delivery is 5-8 working days after dispatch. For full shipping details, refer to our Shipping Policy.
5. Returns and Refunds
Our return and refund process is governed by our Refund Policy available on the website. We accept returns for damaged or incorrectly delivered items within 7 days of delivery.
6. Intellectual Property
All content on this website including the Serum Science name, logo, product names, descriptions, photography, and copy is the intellectual property of Serum Science. You may not reproduce, distribute, or use any content without prior written permission.
7. Limitation of Liability
Serum Science is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the specific product in question.
Individual results from using our products may vary. We do not guarantee specific skin outcomes. Our products are cosmetics and are not intended to diagnose, treat, cure, or prevent any skin condition or disease.
8. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Agra, Uttar Pradesh, India.
9. Consumer Rights
As a consumer in India, you are protected under the Consumer Protection Act, 2019. Nothing in these Terms limits your statutory rights under applicable Indian law.
10. Changes to These Terms
We may update these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
11. Contact
For any questions regarding these Terms:
Email: hello@serumscience.co.in
Address: Agra, Uttar Pradesh, India
Last updated: June 2026